So you can browse our site in peace, we will show how we collect, process and use your personal data, to bring you daily of new services in respect of your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data that you entrust to us on all of our communication channels.
We take all the necessary measures to :
To achieve these objectives, we implement the appropriate technical and organizational measures to ensure that the processing complies with the applicable law on the protection of personal data.
Your personal data may be collected when :
Information whose collection is strictly necessary to provide you with a service is marked with an asterisk and generally concerns your name, first name, postal address, email address, landline or mobile phone number.
We also collect personal information when you use our services.
According to the regulation, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical or trade union membership, genetic personal data, biometric personal data in order to identify a natural person in a unique way, personal data concerning health or personal data concerning the sexual life or sexual orientation of a natural person.
These special categories of personal data are never collected or processed.
We treat your personal information transparently and securely. Your personal information is collected for the purposes detailed below.
As part of the fulfillment of our obligations to our customers, we collect and use your personal information to manage our business relationship and to offer you our services and promotional offers that may interest you. This information helps us to improve your experience on our site and through our services.
Customer relationship management / Loyalty program
We use and store your personal information in order to update our customer files and offer you adapted and personalized services.
Communication with you
We collect and store your personal information so that we can communicate with you about your quotes, your information requests or your customer service complaints.
Legal or regulatory requirement
We may be required to disclose your personal data in the event of legitimate requests from public authorities, in particular to meet national security, anti-fraud or law enforcement requirements.
We ensure that only authorized persons within our Company can access your personal data when this access is necessary for the execution of our commercial relationship.
The data is stored in compliance with French law and European regulations.
We may be required to share with other companies personal data necessary for the implementation of the services that you have contracted or subscribed to (examples: home delivery, collection point). The operations with a service provider receiving your data are the subject of a contract to ensure the protection of your data and respect for your rights.
If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.
|Categories of personal data||
Active retention rules
Data of your account behavioral data segmentation
5 years from the end of relations with the client. The period begins from either the last order, or the last connection to the customer account, or the last call to customer service, or the sending of an email to customer service, or a click on a hyperlink an email from us. At the end of this period, the customer's data will be anonymized.
Identity documents communicated within the framework of the exercise of the rights of interrogation, access, rectification and opposition
1 year from date of reception
24 months for Google Analytics and Facebook cookies and 13 months for all other cookies, as of their deposit on the user's terminal.
5 years from the end of relations with the client.
At the end of these periods, we can proceed to the archiving of data, in particular to meet the deadlines of legal and fiscal prescriptions and those of legal actions.
When you consult our website, we may, if you agree, place cookies on your computer, using your browser. Cookies allow us, during their validity or registration period, to identify your computer during your next visits. Some cookies are essential for browsing our site, in particular for the proper execution of the ordering process, their deletion may cause difficulties. Only the issuer of a cookie may read or modify the information contained in this cookie.
You will find below the information relating to the cookies likely to be deposited on your computer when you visit pages of the site, as well as the means allowing you to delete / refuse the recording of these cookies on your computer.
Purpose of the cookie
Advertising server, Advertising targeting, Analytics / Measurement, Content customization, Optimization
Analytics / Measurement
no refusal procedure
Thanks to the settings of your browser software, you can, at any time, simply and free of charge, choose whether or not to accept the saving of cookies on your computer. You can configure your browser software as you wish, so that cookies are accepted and saved on your computer or, on the contrary, so that they are refused.
You can configure your navigation software in such a way :
Whether acceptance or rejection is promptly offered to you, before a cookie is likely to be saved;
Systematically refuse to save cookies on your computer.
How to exercise your choices, depending on the browser you use?
The configuration of each software is different. It is usually described in the help menu of your navigation software. We invite you to take note. You will then be able to know how to modify your wishes regarding cookies.
For Internet Explorer
We use web beacons on certain pages of the Site which allow us to count the number of visitors to the page. These web beacons can be used to measure and improve the effectiveness of our pages. The information collected via these web beacons is anonymous and allows to know the frequentation of certain pages of the Site, and this in order to better assist the users of the Site.
Social media plugins
The site uses social media plugins such as Facebook. For example, if the user is connected to Facebook while browsing the Site, Facebook can directly link their visit to their Facebook user account even if the user has not used the share button. If the user interacts by means of plugins, for example by clicking on the "Like" button or by leaving a comment, the corresponding information will be transmitted and saved on a Facebook server. They will be posted to the user's Facebook account.
We do not manage the data collected by Social Networks via the buttons. The user must take note of the policy relating to the protection of personal data published by the Social Networks concerned, in order to know the methods of processing and use of the data collected by them as well as the configuration possibilities which he has to protect his privacy. If the user does not want the Social Network to link the information collected through us to their Social Network user account, they must log out of the Social Network before consulting the site.
In order to allow you to control our use of your personal data, you have the following rights :
You can exercise your rights:
by email accompanied by a copy of any identity document
by mail accompanied by a copy of any identity document by contacting:
If you would like more information on the content of these rights, please contact us at the above addresses.
We provide you with our elements of responses to your requests as soon as possible and in any event within one month of receipt of your requests.
Respecting your right to the protection, security and confidentiality of your data is our priority.
We put in place organizational and technical security measures adapted to the degree of sensitivity of personal data to protect them from any malicious intrusion, loss, alteration or disclosure to unauthorized third parties.
When developing, designing, selecting and using our services based on the processing of personal data, we take into account the right to the protection of personal data from their conception.
All personal data being confidential, their access is limited to our collaborators or service providers acting on our behalf, who need it within the framework of the execution of their missions. All persons having access to your data are bound by a duty of confidentiality and are liable to disciplinary measures and / or other sanctions if they do not comply with these obligations.
Transactions with third party recipients such as professional product deliverers are the subject of a contract to ensure the protection of your personal data and respect for your rights.
We are fully committed to effective protection of the personal data that you entrust to us. In this constant concern for security and protection, we encourage you to exercise caution to prevent any unauthorized access to your personal data and to protect your terminals (computer, smartphone, tablet) against any unwanted or even malicious access by a strong password, which it is recommended to change regularly. If you share a terminal, we recommend that you log out after each use.
Our Personal Data Protection Officer (DPO) is available to answer your questions at the following address :